Note: TeamViewer is a great product but will be moved to a remote support focused review. For remote access tools designed for personal use, see remote PC access software.
TeamViewer is remote PC access software mainly intended to assist users control, view or transfer files from remote PCs or servers. Unlike some services this is software perfect for customer support since it can be installed on one host computer that can access other PCs or servers without the purchase of an additional license. And additional business version licenses for host computers are offered at a reduced price. They also offer versions suitable for online collaboration and sales presentations. For remote access to a host computer through the internet they offer at tool called TeamViewer Web Connector.
TeamViewer provides it users with easy and worry-free access to other PCs and servers. Its web connector has a sleek interface which makes users feel right at home. Secure communications and automatic firewall configuration allow users to feel safe when choosing TeamViewer as their go-to software for remote PC access.
TeamViewer is packed with numerous features for the remote access user. In addition to file transfer and remote access capabilities, there are also other features that make this software the perfect choice for companies and businesses.
Multi-Platform Support
It doesn’t matter if you are running Windows or Mac, TeamViewer can be installed on both the local and host machines. This makes TeamViewer more convenient for the users as well as the end users. There are no set-backs if the host computer is running a different operating system than the local PC.
Firewall-Friendly
TeamViewer makes sure its users never run into a firewall problem. For those who may not consider themselves to be techies, there is an automatic set-up process so you don't have to worry with configurations or other technical issues.
Reboot and Reconnect
This very convenient feature allows you to power on and reboot and reconnect to a remote PC.
TeamViewer Portable
This is a version of TeamViewer that allows you to store the remote access software onto a CD-ROM or thumb drive. This is great when using public computers or for traveling.
TeamViewer Manager
This utility maintains a database with your connection records and other important information. This information is stored for reference purposes and other remote access functions.
TeamViewer takes security and privacy seriously. They employ AES 256-bit encryption for session coding, which provides full client-to-client protection. In addition, their data center utilizes a multi-redundant carrier connection and power supply. To protect customer or client security the password used for a remote session is changed when they shut their system down, so even TeamViewer license owners cannot access the remote system without permission. We also like that this provider publishes their security protocols and privacy policies on their website and they have received numerous third-party certifications and inspections for acceptable security standards.
TeamViewer’s Support Center is simple and to the point. The Support Center provides users with a downloadable PDF software manual, knowledge bases (one for sales questions and the other for technical questions) and a ticketing system. For those with an issue that needs personal assistance, TeamViewer also lists all phone numbers (international included), so you can speak to a representative. All versions, including the trial version comes with support. The corporate version also comes with a free year of priority support.
TeamViewer is loaded with features and comes with a lifetime license and support. It is a good product for those that need to provide remote support to clients.
