Note: GoToAssist will be moved to a remote support focused review. For remote access tools designed for personal use, see remote PC access software.
GoToAssist is remote PC access software designed to help users with collaboration and technical support projects.
Setting up GoToAssist is very easy and operation is just as easy. To invite a customer for a session, simply email them the link to the session (or issue a Support Key). The user can then click the link or enter the support key, log in and join the session. You will then be viewing the customer’s desktop and can solve any issues remotely.
To make customer assistance easier, the GoToAssist remote PC access software allows you to manage multiple sessions as well as multiple monitors. With these two features alone there’s no way users of this remote PC access software will not save time. GoToAssist is compatible with computers running Windows and Mac OS.
GoToAssist is packed full of benefits and features to ensure a more pleasant and productive experience for its users. Even the most minor of the utilities such as the One-Click Session Start, Instant Email Invitations and File Transfer make a huge difference in time spent when providing support.
To help actions go along more smoothly GoToAssist has incorporated a number of features not found in the majority of remote PC access software. These tools are Two-Way Screen Sharing, Live Chat and Session Reporting. Having these features makes handling issues remotely easier for you and your customers.
GoToAssist has provided its users with a large collection of self-help documentation ranging from training manuals to FAQ’s. If you can’t find the solution without assistance, GoToAssist also offers a ticketing system and toll-free phone numbers for seven countries. The great part is all of the GoToAssist remote access resources are conveniently located on the support home page so there’s no clicking around.
Most importantly, GoToAssist provides Unattended Remote Support for users who have enrolled in a plan. In other words, this resource in not available for Day Pass purchases.
GoToAssist is the go-to remote PC access software for many businesses large and small and technical support professionals. With its user-friendly interface, unattended support and many features, it’s no surprise companies are taking advantage of GoToAssist and saving themselves, as well as their employee’s time and labor. To handle your technical support needs, give GoToAssist a try. You will not be disappointed.
